Frequently Asked Questions (FAQ)
We have repair centers across the US，Canada and Germany. Please contact your sellers if you have any problems directly before shipping out the return.
WARNING
ULINKTEK Camera Heads are rated IP68 Waterproof and ARE NOT intended for submersion over 6ft. Please ensure you are using your ForbestCamera for its intended purpose
How long will it take to get my order?
Shipment time will depend on your location. Orders processed are processed same or next day and shipped out. Shipping is approximately 5-7 business days to arrive by standard shipping. Delivery details, including a shipment tracking number, will be provided in your confirmation email.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. For further questions, chat with us directly or call us and we’ll take you through the process.
Can I change or customize something on my system?
All ULINKTEK Products are fully customizable with our products featuring fully interchangeable parts. Instead of purchasing an additional system, get the most value by swapping specific parts. We can help ensure our products fit the exact job. For support or advice,call our office or chat with a sales Representative directly online or by Email.
What different types of inspection cameras do Forbest Products Co. carry?
Over 15 years,Ulinktek has developed several lines of cameras for different applications. This includes, but is not limited to, Pipe/Pipeline Inspection Cameras; Robot Crawler Inspection Cameras; Mechanic & Handheld Cameras; Duct Inspection Cameras; Pole & Tablet Inspection Cameras, and Well & Chimney Inspection Cameras.
Can I use Forbest Inspection Cameras underwater?
All Ulinktek Camera Heads are rated IP68 Waterproof and are waterproof up to 8 Ft. underwater.
WARNING - All sewer/pipe/drain inspection cameras ARE NOT intended for submersion over 8ft. Please ensure you are using your Forbest Camera for its intended purpose.
Is your locator compatible with other transmitters and vice versa?
Yes, our locators will pick up the frequency of any 512 Hz transmission.
What is the battery life of your cameras?
You can use the rechargeable battery pack or the wall adapter to power the camera. The Li-ion battery pack can last about 4 hours after being fully charged.
Can I use Ulinktek Inspection Cameras in oil and gas pipelines?
No.Ulinktek Pipe Inspection Camera CANNOT be used in oil or gas lines, or any explosive environment.Ulinktek Pipe Inspection Cameras CANNOT be used to inspect tanks or pipes with explosive material. Using Ulinktek Products in any of these environments is considered misuse.Ulinktek Products Co. is not liable or responsible for any misuse and/or consequences of misuse of our products.
Is ODM/OEM available with Forbest Products Co.?
Yes. Please contact the salesman or send an email to marketing@ulinktek.com for details of specifications and quotes.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.